Frequently asked questions

Fiets Service Weert is located at Stationsstraat 7, 6001 CJ Weert. The shop is in the pedestrian area between Weert railway station and the town centre. Navigate to our shop with Google Maps.

Our shop is located in the characteristic former Hotel Jan van Weert building, which dates from 1902. The original name is still visible on the building. View our location information.

Always check our current opening hours before visiting. Opening hours may change during holidays, public holidays and special circumstances.

Loading and unloading in front of the shop is possible on Monday, Tuesday, Wednesday and Friday from 9:00 AM until 12:00 noon, and on Saturday from 9:00 AM until 10:00 AM. We are closed on Thursday. The pedestrian area is closed to traffic on Sunday, including shopping Sundays. View our complete access information.

Outside the permitted times, you can use the loading and unloading areas near Wilhelminasingel, Stationsstraat and Langpoort. Always check the current traffic signs at the location. View our location and parking information.

Parking is available near Emmasingel, Wilhelminasingel, Sint Paulusstraat and Boermansstraat. Spaces in Boermansstraat are limited. You can also use the Stationsplein parking garage, which has an exit leading into Stationsstraat. View our location and parking information.

For personal purchasing advice and an opportunity to select or test a new bike without interruptions, an appointment outside normal opening hours may be possible. View our information about advice and test rides.

Our mechanics need to work safely and without unnecessary interruptions. A digital assistant may therefore handle your initial enquiry. We review the message and contact you personally when required. A personal response may not be immediate.

You can call us on +31 (0)495-310200, email info@fietsserviceweert.nl or use our contact page. For repair enquiries, please include your name, telephone number and information about the bike.

Contact us through our contact page and, if possible, bring the bike to the shop. A technical problem can usually only be assessed properly when we can inspect the bike. Please also bring the invoice or repair details.

Yes. Please tell us before the repair begins if approval from a financial administrator is required. We can then arrange approval and payment agreements in advance. This usually cannot be changed retrospectively.

We only receive representatives and account managers by appointment. Please use our contact page to request an appointment.

We repair and maintain most brands and types of regular bicycles, including city bikes, children's bikes, trekking bikes, mountain bikes and many electric bikes. We do not accept fatbikes or VanMoof bicycles. For special bicycles and electric systems, we first assess whether we have the required knowledge, equipment and parts. View our workshop information.

An appointment is strongly recommended if you want your bike to be serviced on a specific day. Without an appointment, bikes are handled in order of arrival. Make a workshop appointment online.

Please bring your bike between 9:00 AM and 10:00 AM on the scheduled day, or on the preceding working day. Late delivery may delay the repair or maintenance. Read more about our workshop procedure.

You may bring your bike without an appointment. It will then be handled in order of arrival. The turnaround time depends on workload, required work and parts availability. View our workshop information.

Regular maintenance usually takes approximately two working days, excluding Saturday. It may take longer if parts must be ordered or additional work is required. View our maintenance packages.

A repair may take longer if the bike is delivered late, additional defects are discovered, brand-specific parts are required or parts are not immediately available. Diagnosing electrical faults may also require several days.

You will receive a text message and/or email when your bike is ready. Please only collect the bike after receiving this notification, unless another arrangement has been made.

Usually not. Repairs are scheduled and completed carefully. We will send you a text message and/or email as soon as your bike is ready.

Non-electric loan bikes may be available by arrangement. Mention that you need a loan bike when making your workshop appointment. Availability cannot be guaranteed without a reservation.

No. We usually cannot provide a reliable fixed price without inspecting the bike. Please bring the bike to the shop so that we can assess the problem and provide an appropriate estimate.

Yes. Maintenance and labour prices exclude parts and additional fitting time unless expressly stated otherwise. We will inform you if additional parts or work are required. View our maintenance packages and conditions.

Remove loose accessories such as navigation devices, pumps, water bottles, saddle bags, panniers and baskets. For an e-bike, leave the battery and display attached. Bring the charger if it is needed for maintenance, a software update or diagnosis. View our delivery instructions.

Removing loose accessories allows us to work more safely and efficiently and reduces the risk of items being lost or damaged. Additional charges may apply if we have to remove accessories before maintenance or cleaning.

Please notify us as soon as possible through our contact page. If the bike is delivered late, it may lose its reserved position and be handled in order of arrival.

We assess this individually. For safety and fire-risk reasons, we may refuse work involving cut wiring, unsafe modifications, damaged electrical parts or opened e-bike batteries.

Contact us as soon as possible through our contact page and bring the bike back so we can inspect our work. Do not allow another repairer to work on the same problem without consulting us first.

No. We do not accept fatbikes for repairs, maintenance, diagnostics, assembly or electrical work. We make no exceptions.

No. We do not accept VanMoof bicycles for repairs, maintenance, diagnostics, software problems or electrical work. We make no exceptions.

Yes. We repair and maintain trikes, three-wheelers, tandems and adapted bicycles. Special or brand-specific parts may mean that repairs take several days. View our information about adapted bicycles.

We offer different maintenance packages for city bikes, e-bikes and cargo bikes. Current prices and included services are listed on our bicycle maintenance page.

We offer several maintenance packages for city bikes. Listed prices exclude parts and additional work. View the current prices and included services on our maintenance page.

We offer different e-bike maintenance packages and a specific package for cargo bikes. Prices exclude parts and additional work. View the current packages on our maintenance page.

A software update may be included when technically possible and when we have access to the relevant system. Bring the correct charger. We cannot read or update every electric bicycle system.

For a new bike, we generally recommend an initial inspection after approximately three to six months. After that, one annual service is usually sufficient for recreational use. Intensive daily use may require an inspection every six months. Schedule a maintenance appointment.

Yes. We provide a Wash & Wax Service for road bikes, mountain bikes, city bikes and e-bikes. View the available packages and current prices on our Wash & Wax Service page.

Remove navigation devices, pumps, water bottles, saddle bags, panniers and baskets. On an e-bike, leave the display and battery attached. Additional charges may apply if we have to remove accessories. View the delivery instructions.

We use Airolube products to clean, lubricate and protect bicycles. More information is available on our Wash & Wax Service page.

Yes. If an insurer or other party requires it, we can prepare a bicycle damage report or valuation. View our information about damage assessments.

No. A damage assessment is not a free quotation and must be paid for in advance. If we subsequently repair the bike, the assessment fee is deducted from the repair costs. View the damage assessment information.

Yes. Under our current arrangement, the assessment fee is deducted if you subsequently purchase another new or used bicycle from us priced at €200 or more. View our damage assessment information.

We can test various batteries from electric bicycles, scooters and mobility scooters. You will receive a report or graph showing the test result. Not every protected battery can be tested. View our information about battery testing and refurbishment.

Bring the battery, its original charger and, if required, the bicycle key. If in doubt, bring the complete bicycle as well. View the complete explanation about battery testing.

The battery must be fully charged before testing and recharged after the controlled discharge. The charger itself may also be causing the problem. A full assessment of the charging system is not possible without the correct charger.

A complete capacity test usually takes approximately one working day. A battery with a high remaining capacity takes longer to discharge under controlled conditions than a worn battery.

No. Some batteries are electronically protected or incompatible with our testing equipment. Bring the battery and charger to the shop so we can determine whether testing is possible.

Refurbishment is possible for various battery types. Battery refurbishment is not an urgent service; please allow approximately two to eight weeks. View our information about battery testing and refurbishment.

We can order new bicycle batteries for certain brands and models. We do not supply new batteries for electric scooters or mobility scooters. Bring the old battery and relevant product information for an accurate assessment.

Store and charge the battery in a dry place at approximately 10 to 20 °C. Do not store it completely empty. For longer storage, a charge level of approximately 30% to 70% is usually suitable. Always follow the battery manufacturer's instructions.

Battery capacity, assistance level, temperature, wind, tyre pressure, route, weight and riding style all affect the range. Any average distance is therefore only an estimate and never a guarantee.

A rotation sensor detects whether the pedals are turning and then activates assistance. A torque sensor also measures how much force you apply and adjusts the motor assistance accordingly. This usually feels more natural and may use the battery more efficiently.

Yes. A suitable existing bicycle can be converted using a front-wheel motor, rear-wheel motor or mid-drive motor. Bring the bike to the shop for an assessment. View our electric bicycle conversion service.

We convert city bikes, cargo bikes, tandems, tricycles and adapted bicycles. Not every bicycle is technically or economically suitable. View the possibilities offered by our conversion service.

Yes. We sell new and used city bikes, electric bikes and other models. View our current bicycle range.

Yes. You can make an appointment for detailed advice and test rides. View our information about personal purchasing advice and test rides.

Brands and stock may change. Always view our current bicycle range or visit the shop for personal advice.

New bicycles are covered by your statutory consumer rights and the applicable manufacturer's warranty. The exact period and conditions vary by brand and component and will be explained when you purchase the bike.

The warranty on a used bicycle depends on the bicycle, purchase price, age and the agreements made at the time of purchase. The applicable warranty will be clearly stated and recorded before purchase. View our current used bicycles.

A trade-in may be possible when purchasing another bicycle. Bring your old bicycle to the shop for an assessment. The possibility and value depend on its brand, age, technical condition, resale potential and the bicycle you purchase.

We offer options including IN3, financial leasing through SprayPay, business leasing through Lease a Bike and operational leasing through Leasegemak. View our leasing and payment information.

With IN3, you pay the first instalment immediately through iDEAL and the following instalments after 30 and 60 days. The provider performs a financial check and determines whether the payment is approved. View our current payment options.

Depending on approval, financial leasing is available with various repayment periods. A full financial assessment and Dutch BKR registration apply. View our information about financial leasing.

With operational leasing, the bicycle, insurance and maintenance are generally included in the lease agreement. We work with providers including Lease a Bike and Leasegemak. View our leasing information.

Yes. We participate in several Dutch national bicycle schemes. Ask your employer which scheme is available and view our information about national bicycle plans.

Yes. We offer bicycle insurance from ENRA and Kingpolis. Depending on the selected policy, cover may be available for theft, damage, accessories, roadside assistance and the battery. View our bicycle insurance information.

This may be possible depending on the bicycle and insurer. The insurer determines acceptance, premium and conditions. View our bicycle insurance information.

No. A speed pedelec requires third-party liability insurance under Dutch law. Additional cover for theft, damage or roadside assistance is separate. View our insurance information.

You can order an original replacement key using the key number. If you purchased the bike from us, the number may be on your invoice or in our customer records. View ordering a replacement bicycle key.

Yes. If the lock or key number of an insured bicycle changes, notify your insurer. We can help update the details of insurance policies arranged through us. Read more about replacement bicycle keys.

Chain oil is suitable for a wide range of weather conditions. Wax generally attracts less dirt and is especially popular in dry conditions. Do not mix wax and oil without thoroughly cleaning the chain first.

Use a suitable lock spray and keep cables clean and correctly lubricated. If a lock freezes, carefully use warm air or a suitable de-icing product. Do not use hot water.

Use suitable winter tyres, avoid sudden braking or steering movements and reduce your speed. Slightly lower tyre pressure may provide more grip within the manufacturer's permitted range. Never go below the specified minimum pressure.

A very soft saddle is not automatically more comfortable. A suitable saddle supports your sit bones and matches your riding position, bicycle and body shape. We can provide personal advice in the shop.

The maximum total load varies by brand and model and includes the rider, luggage and accessories. Always check the manufacturer's specifications. Heavy or frequent loading may require more frequent inspection of tyres, wheels, spokes and axles.

Available instructions and catalogues can be found on our manuals and brochures page. Availability varies by brand and model.

Yes. Our main bicycle rental service is available through Bike Rental Weert. Rental bikes must always be reserved online in advance.

No. We do not provide a collection or delivery service. You must bring and collect the bicycle yourself at Stationsstraat 7. Navigate to Fiets Service Weert.

You can ask in the shop about current employment or internship opportunities. Please bring a short motivation and your contact details. The availability of a position cannot be guaranteed.

Because of our workshop schedule and commitment to serving customers, we are generally unable to participate in surveys or school projects.